UPDATE: On September 15th, 2017, the Federal Reserve will start processing “same-day” ACH payments. LEARN MORE

Fraud Prevention Center

Protect yourself. Review the following information which has been prepared to protect you from the many types of financial fraud and identity theft.  If you think you may have been a victim of fraud, contact us immediately or if you would just like more information, please feel free to call us at (401) 421-2436 or stop by in person and speak with a Member Service Representative.

SAFEGUARDING YOUR PERSONAL INFORMATION
In today’s high tech world, we are able to do things more quickly and conveniently electronically whether it is to send a letter via email, pay bills or even go shopping online.  With this increase in speed and convenience comes an increase in risk.  Every day, unscrupulous individuals are busy developing new scams targeting the unsuspecting public.  
At PGE Federal Credit Union, the security of member information is a priority.  We are strongly committed to the safety and confidentiality of your records.  One of the best ways to avoid fraud is to become an educated consumer and we would like to help you in this endeavor.
Please take a moment to read this important information on how to keep yourself safe when conducting business online.

HOW TO KEEP YOURSELF SAFE IN CYBERSPACE
An important part of online safety is knowledge. The more you know, the safer you’ll be.  Here are some great tips on how to stay safe in cyberspace:
1. Set good passwords. A good password is a combination of upper and lower case letters and numbers and one that is not easily guessed. Change your password frequently. Don’t write it down or share it with others.
2. Don’t reveal personal information via email. Emails and text messages can be masked to look like they are coming from a trusted sender when they are actually from someone else.  We recommend you do not send your personal information such as account numbers, social security numbers, passwords etc. via email or texting.
3. Don’t download that file! Opening files that are attached to emails can be dangerous, especially when they are sent from someone you don’t know as they can allow harmful malware or viruses to be downloaded onto your computer.  Make sure your computer has a  good, up to date antivirus program.
4. Links aren’t always what they seem. Never log in from a link that is embedded in an email message. Criminals can use fake email addresses and make fake web pages that mimic the page you would expect. To avoid falling into their trap, type in the URL address directly and then log in.
5. Websites aren’t always what they seem. Be aware that if you navigate to a website from a link you don’t type, you may end up at a site that looks like the correct one, when in fact it’s not. Take time to verify that the web page you’re visiting matches exactly with the URL that you’d expect.
6. Log off from sites when you are done.  When you are ready to leave a site you have logged in to, logoff rather than just closing the page.
7. Monitor account activity.  Monitor your account activity regularly either online or by reviewing your monthly statements and report any unauthorized transactions right away.
8. Assess your risk. We recommend that you periodically assess your online banking risk and put into place increased security controls where weaknesses are found, particularly for members with business accounts.  Some items to consider when assessing your online banking risk are:
• Who has access to your online business accounts?
• How and where are user names and passwords stored?
• How strong are your passwords and how often are they changed?  Are they changed before or immediately after terminating an employee who had access to them?
• Do you have dual controls or other checks and balances with respect to access to online banking transactions?

WHAT TO EXPECT FROM PGE FEDERAL CREDIT UNION
• PGE Federal Credit Union will NEVER call, email or otherwise contact you and ask for your user name, password or other online banking credentials.
• PGE Federal Credit Union will NEVER contact you and ask for your credit or debit card number, PIN or 3-digit security code.

RIGHTS AND RESPONSIBILITIES
With respect to online banking and electronic fund transfers, the Federal government has put in place rights and responsibilities for both you and the credit union.  These rights and responsibilities are described in the Account Information Disclosures you received when you opened your account with PGE Federal Credit Union. 

OUR LOCATION

BUSINESS HOURS

  • Lobby Hours:
    Mon - Fri: 9am until 4pm
  • Drive-up Hours:
    Mon - Fri: 8:30am until 4:30pm
  • Drive-up ATM: 24/7

MAIN BRANCH LOCATION

    • PGE Credit Union Providence Rhode Island Providence, RI
      179 West River Street
      Providence, RI 02904

MEMBER SUPPORT


PGE Federal Credit Union